Here's a taste:
If you're building a community you have to love what you're doing and be the best member of it. It takes great care and patience to create a space others will share and you have to nurture it and reward your best contributors. It's a decidedly human endeavor with few, if any, technical shortcuts.
For the flipside of community management and fair dealing, look no further than the overnight outcry over events at Flickr and JPG Magazine.
ReplyDeleteEven if the facts are still somewhat up in the air, there are definitely lessons in how not to do community management.
... Updating my own comment...
ReplyDeleteFlickr apologized for deleting a user's photo and it's attached comment stream. The JPG Magazine issue is still playing out.